Services

If you are in the Los Angeles area, you get “white glove” delivery.

For your convenience, we also offer installation of your sample libraries, so your machine is plug-and-play ready upon arrival (available for an additional charge).

If there is a custom configuration you have in mind or a specific solution that you need, let us know. Nothing is beyond your imagination!

All of our machines contain top-of-the-line components to assure the highest-quality and most reliable product possible, and our failure rate is zero. Being composers ourselves, our approach is quite different from anyone else – we understand your needs; we are not just selling hardware. Our strong suit is our real-world film industry background, experience as touring musician and our customer support.

We reserve the right to refuse service to anyone.

FAQs

Do I need an audio interface?

You will only need an audio interface on your host computer. The Big DAWg™ requires no additional audio or midi interface

Is there latency?

Latency is a non-issue.  Vienna Ensemble Pro 5 which is used as the host on the Big DAWg™ is latency-compensated internally.  Since there is no additional audio interface that requires hardware buffering, there is no latency.  Keep in mind, the Big DAWg™ is “relieving” your host computer of many of it’s processing responsibilities so significantly lower process buffer ranges are required for glitch free operation.

What additional equipment or software do I need to use your product(s)?

You will need a host computer (Mac or PC including whatever software, midi & audio interfaces you currently employ), a gigabit switch, the latest version of Vienna Ensemble Pro, an eLicenser and your sample libraries and soft synths. It all connects with one Ethernet cable! (CAT-6 or better recommended)

What’s the difference between your DAWs and the other ones on the market?

We can only speak to our products and policies. We can say that our machines are built from the highest quality components available and have been hand selected by a process of elimination. We do not substitute components for the purpose of making a “sale”. If a component is temporarily unavailable, we wait until it is. We accept no substitutes and neither should you as our client.

How long does it take to get a Big DAWg™ or Road DAWg™ once I place an order?

Once we receive your deposit we begin your build. Every machine is custom made and torture tested by us for reliability. If there are no library installs required, one week is a safe estimate.

Can I buy your products through a dealer?

At this time we offer our products directly to the end user. While we have sales reps in various parts of the country, we wish to remain a boutique company and be familiar with our clients and their needs.